That is the conclusion of the state Department of Transportation’s own internal report. The state auditor has also reported on an audit he performed which provides additional detail regarding the agency’s failures.
This is an awful reflection on former Governor Roy Cooper. But it also reinforces the justified perception that the democratic socialist party is largely a racial spoils system.
Doing business with the NC DMV has always been a root canal.
And that was the case even before DEI became fashionable, Fred. Maybe the folks responsible will finally get serious about fixing it.